Privacy Policy

This Privacy Policy outlines how Moonwin, operating under the license of Curacao (Antillephone N.V.), collects, uses, stores, and shares your personal data in compliance with applicable Canadian data protection laws and gambling regulations. By using our services, you consent to the data practices described in this policy.

1. Data Collection

Moonwin is committed to protecting your personal information. We collect various types of data to provide and enhance our online casino services:

• Registration Data: When you create an account with us, we collect personal information such as your name, date of birth, address, phone number, and email address. This information is essential for account management and regulatory compliance.
• Payment Details: To process transactions, we collect payment information including credit card details, bank account information, and other necessary financial data. This information is used solely for processing deposits and withdrawals and is handled in accordance with industry standards.
• Technical Logs: We automatically collect certain technical data, including your IP address, browser type, operating system, and device information. This data helps us improve our services and ensures optimal functionality.

2. Purpose of Data Usage

The information we collect is used for the following purposes:

• Account Management: To facilitate account creation, maintenance, and user authentication.
• Marketing Communication: To provide you with updates, promotions, and offers related to our gaming services, only if you have opted-in to receive such communications.
• Anti-Fraud Checks: To protect against fraudulent activities, we utilize your data to verify your identity and prevent unauthorized access to your account.
• AML Compliance: We adhere to Anti-Money Laundering regulations by monitoring transactions and reporting suspicious activities to the relevant authorities.
• KYC Procedures: We are required to perform Know Your Customer checks, which necessitate the collection and verification of your identity to comply with legal obligations.

3. Data Sharing

Moonwin does not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:

• Payment Providers: We share information with third-party payment processors to facilitate transactions securely.
• Verification Partners: We may disclose your data to verification service providers for identity checks and to ensure compliance with regulatory standards.
• Regulatory Authorities: As required by law, we may disclose your personal data to governmental or regulatory bodies to comply with legal obligations or respond to legal requests.

4. User Rights

You have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you, subject to verification of your identity.
• Right to Deletion: You may request that we delete your personal data, subject to certain exceptions where we are required to retain your data for legal purposes.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact the support team through the provided channels on our website.

5. Cookie Policy

Moonwin uses cookies and similar tracking technologies to enhance user experience and analyze site performance. Our cookie usage is categorized as follows:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate the site and use its features.
• Analytical Cookies: These cookies allow us to measure and analyze how our visitors use the site. This helps us improve the functionality and performance of our platform.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features on our site.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, firewalls, and access controls to safeguard your information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, we will securely delete or anonymize your data.

8. International Data Transfers

Your personal data may be transferred to, and stored at, a destination outside Canada. We will ensure that any such transfers comply with applicable data protection laws and that your personal data receives adequate protection.

9. Changes to This Privacy Policy

Moonwin may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or through direct communication. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to the support team through the designated contact methods on our website. We are committed to addressing your inquiries and ensuring your privacy rights are upheld.